|
Q.How
can
I order a calling
card?.
A.You can order a
calling card either online or by calling our Customer
Service toll free number at 1(888)888-0568. We are offer 3
different cards: $20, $50 or $100. Click on the picture
above the chosen amount and fill out the order form. Within
� hr (during business hrs) a HelloBulgaria representative
will call you to verify the order and give you your PIN.
Q.What
is a
PIN?
A.A PIN (Personal
Identification Number) is a unique number, which identifies
you in our system. You
need to know it when you recharge your card on-line or over
the telephone.
Q.Can
I use a
HelloBulgaria
calling
card
to make US
calls?
A.Certainly. The rate is
the same whether you are calling in-state or out of state
long distance. (24 hrs a day, 7 days a week).
Q.What
are the benefits of The HelloBulgaria calling card?
- Best
rates: They are
much lower than the rates offered by your long distance
telephone company. They are cheaper than collect calls and
operator assisted calls.
- No
fees: It offers a
flat per-minute rate without any
connection fees, monthly fees or hidden surcharges.
- Convenience:
It allows you to
make calls from your home, your work, your cell phones and
other mobile devices. Ideal for business travel and while on
vacation.
- Rechargeable:
It allows you to add minutes to your calling card and keep
the same PIN. You can do that either online or by calling
1(888)-888-0568.
-
Online statement: You can check who you've called and
how much you've spent.
- Speed
Dial numbers: Speed
dial saves you time. It allows you to dial a telephone
number using a two-digit code (For example *01). You can
program the most frequently called numbers and reduce the
number of digits dialed when completing a call.
- Live
Customer Service:
You can talk to a live representative in Bulgarian or
English 7 days a week.
Q.Are
there any connection fees, taxes or other charges?
A.There are no
fees when dialing from a home , an office or a cell
phone. A 49c fee will apply for calls made from a pay phone
or other public phones. Payphone owners charge us to
use their phones, as required by the FCC so you will be
charged 69 cents per each dial.
Q.How
can I get the best rate?
A.The
$100 cards offer the best rates (you get a $10 bonus). If
you have a free
long distance and free
minutes (depending on your plan) on your cellular phone
you can dial a local access number instead of our 800 number
and get the lowest rate
Q.What
forms of payment do you accept?
A.Online
credit card payment.
Credit card payment over the telephone
Q.What
company
name will appear
on my credit card statement?
A.The company name on your
bill will be ASI Co. 1(888)-888-0568
Q.I
forgot my PIN. How can I retrieve it?
A.Call
us at 1(888)888-0568 or send us an e-mail at [email protected]
Q.I
forgot my password. How can I retrieve it?
A.Click
on "Forgot your Password?�, enter your PIN and click NEXT.
Your password will be emailed to you right away. Make sure
your original email is correct in our files. You can also
call 1(888)888-0568 and after verifying your personal
information our customer service representative would be
able to give you the password.
Q.Am
I going to be charged anything on my regular phone bill?
A.The long distance
calls you are making have nothing to do with the long
distance service that you currently have at home or work so
nothing will appear on your home/business phone bill.
Use a local access number only
from your cell phone (only if you have a free
long distance option and whenever you have free
minutes)
Q.How
can I recharge my account?
A.Visit www.hellobulgaria.com
and enter your PIN and password. You will enter your
Personal Profile window , where you select the Recharge Card
option.
Q.What
is a Speed dial?
A.Speed
dial saves you time. It allows you to dial a telephone
number
using a two-digit code (For example 1#). You can
program the most frequently called numbers and reduce the
number of digits dialed when completing a call. You can
program up to 10 numbers.
Q.How
can I check my balance?
A.Every
time you dial a local access number or our 888 number
you will hear the balance on your telephone card immediately
after dialing your PIN. You can also go online and check
your balance in the Account information section.
Q.What
is the difference between Recharge and Autorecharg
e?
A.Recharge
means that you would like to add more minutes to your
calling card. Autorecharge means that your credit card is
charged automatically when your balance falls below a
certain, chosen by you amount.
Q.What
are the local access numbers?
A.The
local access numbers is 1(213)3168700. If there is no local access
number for the area where you are calling from or you don't
have free long distance on your cell phone, you can always
use our 1(888)837-9211 access number.
|
